PLATFORM
Build a clearer support operation.
Start with inbox, customer context and knowledge in one connected workspace.
Explore the platform →Premium products
Browse premium HelSup products. Review the product page before purchase for the implemented capabilities, package version and activation steps.
channel
TikTok Messaging
TikTok API for Business Messaging v1.3. Not TikTok Shop Customer Service. Open Beta access review.
channel
Slack
Slack app Web API + Events API inbox (not Incoming Webhooks). One installation is one workspace/team; channels are resources. Live events only; no history import.
channel
Shopify Customer Messaging
Honest catalog shell. Shopify Inbox / Ping is not a public third-party messaging API. This package may OAuth a *.myshopify.com shop for identity and health only. Order/customer data belongs to helsup.shopify.
channel
Shopee Chat
Shopee Open API v2 Seller Chat (v2.sellerchat.*) for a seller shop. Partner HMAC + shop OAuth. Webchat Push code 10. New Customer Service Apps from individual third parties have been closed since 18 Nov 2024; this package implements the documented contract behind partner whitelist. Not a Shopee order/commerce connector.
channel
Microsoft Teams
Microsoft Graph Teams channel/chat messages (not Incoming Webhooks or Power Automate). Tenant → team/channel or chat resources. Change notifications + GET message; send via chatMessage. Protected getAllMessages APIs are not used.
channel
Lazada Customer Service
Lazada Open Platform IM Chat (/im/session/*, /im/message/*) for a seller shop. App key HMAC REST + seller OAuth. Requires an In-house IM Chat or ERP IM Chat app category. Not a Lazada order/commerce connector.
channel
KakaoTalk
Kakao Talk Channel relationship webhooks (developers.kakao.com). Public Channel API does not expose customer chat inbound/outbound; Consultation Talk is partner-only.
channel
Google Business
Google Business Messages was discontinued 31 Jul 2024. Honest catalog shell. Reviews/Q&A/profile are not chat.
channel
Discord
Discord bot REST API v10 + Gateway events (not Incoming Webhooks). Application/bot → guild → channel/thread/DM. Guild message text requires the Message Content privileged intent except DMs, mentions, and the bot's own messages.