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CHANNEL · VERSION 1.0.0
Lazada Customer Service
Lazada Open Platform IM Chat (/im/session/*, /im/message/*) for a seller shop. App key HMAC REST + seller OAuth. Requires an In-house IM Chat or ERP IM Chat app category. Not a Lazada order/commerce connector.
USD 19,99Buy now ↗
WHY TEAMS CHOOSE IT
Handle approved Lazada seller chats without claiming commerce access.
The channel connects a seller shop to Lazada IM Chat session and message endpoints while keeping order, catalog, payment and fulfillment data outside the package.
INCLUDED IN THIS PRODUCT
- 01Approved seller chat connection
- 02Two-way text messages
- 03Customer and conversation context
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v1.0.0Latest version
PRODUCT OVERVIEW
Handle approved Lazada seller chats without claiming commerce access.
Lazada Open Platform IM Chat (/im/session/*, /im/message/*) for a seller shop. App key HMAC REST + seller OAuth. Requires an In-house IM Chat or ERP IM Chat app category. Not a Lazada order/commerce connector.
Why this extension helps
The channel connects a seller shop to Lazada IM Chat session and message endpoints while keeping order, catalog, payment and fulfillment data outside the package.
- Approved seller chat connection
- Two-way text messages
- Customer and conversation context
Utilities and operational scope
No package widget is declared for this product. The overview and feature list therefore avoid claiming an operational utility that is not present.
HOW TO USE LAZADA CUSTOMER SERVICE WITH HELSUP
Authorize an approved IM Chat app for one seller shop.
Purchase the product here, retrieve the issued package and activation code, install it on your own WordPress website, then complete the provider-specific configuration below. Every later step is limited to capabilities declared by this package.
Receive the package and activation code
After the order is completed, open the HelSup customer portal to retrieve the extension package and the activation code issued for the licensed website.
Install and activate it on your website
On your WordPress website, install and enable the downloaded HelSup extension, open its license or activation screen, paste the activation code and confirm that the license is accepted.
Confirm app category
Verify that the Lazada app is approved for the In-house IM Chat or ERP IM Chat category required by the package. HelSup cannot substitute another app category.
Authorize the seller
Complete seller OAuth 2.0 and configure the app-key HMAC request values required by Lazada Open Platform for the approved app.
Configure webhook intake
Set the webhook secret and provider callback so webhook.receive can accept supported IM Chat events for the authorized seller shop.
Test the message flow
Send a controlled seller-chat text, verify message.receive and conversation.receive, then reply through message.send using the declared IM endpoints.
Verify context and boundaries
Check customer, profile and conversation reads, test one inbound attachment and confirm the deployment does not expect outbound attachments or order and commerce objects.
Recommended first workflow
Authorize one approved test shop, receive a new IM Chat text through the webhook, open the HelSup conversation, inspect customer context and send a text reply. Test an inbound attachment separately without attempting attachment sending.
FEATURES
Everything included in this product.
Capabilities declared by this product package and presented within its supported HelSup surfaces.
inbound_messages
Receive supported Lazada IM Chat messages for the authorized seller shop.
outbound_messages
Send supported text replies through the declared Lazada message endpoint.
message.receive
Convert a supported provider message event into HelSup channel activity.
message.send
Send a text message through the approved Lazada IM Chat connection.
attachments
A declared capability included in this product package.
attachment.receive
Receive supported attachments included with an inbound seller-chat event.
webhooks
A declared capability included in this product package.
webhook.receive
Accept authenticated supported IM Chat events for the configured seller shop.
customer_profile
Present the Lazada chat customer context exposed by the package.
profile.read
Read provider profile fields available to the authorized seller connection.
conversation.receive
Create or update a HelSup conversation from a supported Lazada IM Chat event.
conversation.read
Read supported session or conversation context through the declared IM endpoints.
oauth
Authorize the seller shop through the OAuth 2.0 flow declared by the channel.
Version 1.0.0
Published product information, compatibility and package access remain connected to your HelSup customer account.
Detailed release notes will appear here when supplied by the publisher.Be the first to review
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Lazada Customer Service
PremiumLazada Open Platform IM Chat (/im/session/*, /im/message/*) for a seller shop. App key HMAC REST + seller OAuth. Requires an In-house IM Chat or ERP IM Chat app category. Not a Lazada order/commerce connector.
Lazada Open Platform IM Chat (/im/session/*, /im/message/*) for a seller shop. App key HMAC REST + seller OAuth. Requires an In-house IM Chat or ERP IM Chat app category. Not a Lazada order/commerce connector.
Features
- inbound_messages
- outbound_messages
- message.receive
- message.send
- attachments
- attachment.receive
- webhooks
- webhook.receive
- customer_profile
- profile.read
- conversation.receive
- conversation.read
- oauth
Compatibility
- min_php
- 8.0
- min_wp
- 6.0
- helsup
- 1.0.0
- package_id
- helsup.lazada-chat