Conversation entry points
Use the support inbox and optional live chat experience to give visitors a clear route to an answer, article or human agent.
Configured in workspaceConnected operations
Bring the tools around support into one reliable context.
HelSup separates the integration definition from each connection, protects credentials, normalizes events and lets tickets, customers, automation and reports work from the same context.
HHelSup Corenormalized context
WooSlackWebhooksAIDifferent jobs, clear boundaries
Connect by purpose.
Channels carry conversations. Connectors carry business context. Providers supply the external service. Webhooks move signed events between systems.
Commerce and team context
Normalize connected data so agents can see relevant customer and order context without making the ticket service call provider APIs directly.
Adapter-basedEvents with a trail
Send signed events through a queue with retry handling, delivery logs, sanitized requests and idempotent fingerprints.
HMAC + logsEVENT BUSticket.createdqueued · delivered✓
CONTEXTcustomer + orderavailable to the workspace↗
What happens after connect
Integration work should be observable.
Health is derived from the connection state: connected, warning, error, disabled or not configured. Secrets are never presented through the catalog, and logs retain the operational trail teams need to troubleshoot.
✓ Encrypted credential references✓ Retryable queued delivery✓ Sanitized request logs✓ Customer and ticket context providers
Extend without losing control
Make every connected tool
feel like HelSup.
Explore the catalog, activate the extensions you need and keep connection health visible to the people responsible for support.