Customer profileAvailable in this package
Surfaces: Ticket, Customer 360, Inbox.
CHANNEL · VERSION 1.0.0
Discord
Discord bot REST API v10 + Gateway events (not Incoming Webhooks). Application/bot → guild → channel/thread/DM. Guild message text requires the Message Content privileged intent except DMs, mentions, and the bot's own messages.
USD 19,99Buy now ↗
WHY TEAMS CHOOSE IT
Route supported Discord conversations into HelSup.
The package uses a Discord application and bot to receive Gateway events and send supported replies through REST API v10, with clear intent and attachment boundaries.
INCLUDED IN THIS PRODUCT
- 01Bot and Gateway connection
- 02Guild, thread and DM context
- 03Customer and conversation views
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v1.0.0Latest version
PRODUCT OVERVIEW
Route supported Discord conversations into HelSup.
Discord bot REST API v10 + Gateway events (not Incoming Webhooks). Application/bot → guild → channel/thread/DM. Guild message text requires the Message Content privileged intent except DMs, mentions, and the bot's own messages.
Why this extension helps
The package uses a Discord application and bot to receive Gateway events and send supported replies through REST API v10, with clear intent and attachment boundaries.
- Bot and Gateway connection
- Guild, thread and DM context
- Customer and conversation views
HelSup utilities grounded in this package
Each utility below comes from the extension manifest. Availability is checked against the capabilities actually declared by this package.
Recent conversationsAvailable in this package
Surfaces: Inbox, Ticket, Customer 360.
Send messageAvailable in this package
Surfaces: Inbox, Ticket.
Provider healthAvailable in this package
Surfaces: Dashboard, Structure Builder, Workspace.
HOW TO USE DISCORD WITH HELSUP
Connect a Discord bot with the intents required by the message flow.
Purchase the product here, retrieve the issued package and activation code, install it on your own WordPress website, then complete the provider-specific configuration below. Every later step is limited to capabilities declared by this package.
Purchase this product on this page
Use the Buy now button on this product page, review the order and complete checkout with the account that will manage the HelSup license.
Buy this product now →Receive the package and activation code
After the order is completed, open the HelSup customer portal to retrieve the extension package and the activation code issued for the licensed website.
Install and activate it on your website
On your WordPress website, install and enable the downloaded HelSup extension, open its license or activation screen, paste the activation code and confirm that the license is accepted.
Create the Discord app
Prepare the Discord application and bot that will own the connection. This package does not create the provider application or install it into a guild.
Approve required intent
Enable and obtain approval for the Message Content privileged intent when the intended guild message flow requires text that is not covered by a Discord exemption.
Activate and authenticate
Enable the premium Discord channel in HelSup and configure the bot credential required by the package. Limit the bot to the intended guilds and channels.
Verify Gateway reception
Send a representative guild, thread or direct message and confirm that the allowed Gateway event becomes a HelSup conversation through message.receive and conversation.receive.
Test replies and threads
Send a text reply through message.send and verify threading where the provider conversation supports it. Test inbound attachments separately; attachment sending is not declared.
Recommended first workflow
Connect the bot to one controlled channel, send a text message that the approved intents permit, open the HelSup conversation, reply in the same thread and verify customer or profile context. Test a direct message separately if it is part of the deployment.
FEATURES
Everything included in this product.
Capabilities declared by this product package and presented within its supported HelSup surfaces.
inbound_messages
Receive supported Discord bot messages delivered through Gateway events.
outbound_messages
Send supported text replies through the Discord REST API v10 connection.
message.receive
Convert an allowed Discord message event into channel activity in HelSup.
message.send
Send a text message from a supported HelSup inbox or ticket surface.
attachments
A declared capability included in this product package.
attachment.receive
Receive attachment context included with a supported inbound Discord message.
customer_profile
Present the Discord customer context exposed by the package on supported HelSup surfaces.
profile.read
Read the provider profile fields available to the authorized bot connection.
conversation.receive
Create or update a HelSup conversation from a supported Discord message event.
threading
Preserve supported Discord thread context for messages handled by the channel.
Version 1.0.0
Published product information, compatibility and package access remain connected to your HelSup customer account.
Detailed release notes will appear here when supplied by the publisher.Be the first to review
There are no published reviews for this product yet. Feedback is accepted from customers so product discussions stay useful and accountable.
Share product feedback →channel · v1.0.0
Discord
PremiumDiscord bot REST API v10 + Gateway events (not Incoming Webhooks). Application/bot → guild → channel/thread/DM. Guild message text requires the Message Content privileged intent except DMs, mentions, and the bot's own messages.
Discord bot REST API v10 + Gateway events (not Incoming Webhooks). Application/bot → guild → channel/thread/DM. Guild message text requires the Message Content privileged intent except DMs, mentions, and the bot's own messages.
Features
- inbound_messages
- outbound_messages
- message.receive
- message.send
- attachments
- attachment.receive
- customer_profile
- profile.read
- conversation.receive
- threading
Compatibility
- min_php
- 8.0
- min_wp
- 6.0
- helsup
- 1.0.0
- package_id
- helsup.discord