Unified omnichannel inbox
Keep the relevant customer and product context visible while your team moves the work forward.
CORE PRODUCT · VERSION 1.0.7
HelSup 1.0.7
The complete customer support platform for WordPress—tickets, omnichannel inbox, Customer 360, knowledge, live chat, SLA, automation, AI, reporting, and extensions in one owned workspace.
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WHY TEAMS CHOOSE IT
The complete support operating system for WordPress teams that want every customer conversation to become a clear, accountable next action.
HelSup unifies conversations, customers, knowledge, service commitments, automation, AI, analytics, licensing, and extensions in one product your team owns.
INCLUDED IN THIS PRODUCT
- 01One connected support workspace
- 02Customer context at every step
- 03Automation and AI with human control
—No published ratings
—Views not public
—Downloads not public
v1.0.7Latest version
PRODUCT OVERVIEW
One platform for the complete customer support journey.
HelSup is the primary customer support product in the HelSup ecosystem: a complete, self-hosted service platform built for WordPress teams that want clarity, speed, and control without scattering customer conversations across disconnected tools. It brings every request, customer relationship, article, workflow, and service commitment into one coherent operating system.
From the first message to the final resolution, HelSup keeps the full story visible. Agents work from a shared inbox with ownership, priority, SLA status, customer identity, product and license context, conversation history, and suggested next actions close at hand. Managers gain a reliable view of workload and service quality, while customers receive a consistent portal, knowledge experience, and live support journey.
HelSup is designed for real operating teams rather than a single isolated channel. Ticketing, Customer 360, Knowledge Base, Live Chat, automation, AI Copilot, reports, notifications, business hours, roles, and integrations share the same data model. That means fewer handoffs, less duplicated work, and a clearer path from customer signal to accountable action.
The platform stays open and extensible. Standard channels and connectors can be added through the Marketplace, automation templates can be adapted to the way your team works, and licensed capabilities remain connected to releases, downloads, updates, and activation. Your WordPress site remains the center of ownership, with responsive administration and customer-facing experiences across desktop, tablet, and mobile.
HelSup 1.0.7 is the certified production foundation for teams ready to turn customer support into a dependable product capability—not another inbox to manage, but a system that helps every conversation move forward.
FEATURES
Everything your support operation needs, working together.
A production-ready foundation spanning customer conversations, agent operations, self-service, intelligence, governance, integrations, and product ownership.
Complete ticket lifecycle
Keep the relevant customer and product context visible while your team moves the work forward.
Customer 360 profiles
Keep the relevant customer and product context visible while your team moves the work forward.
Customer activity timeline
Keep the relevant customer and product context visible while your team moves the work forward.
Knowledge Base management
Keep the relevant customer and product context visible while your team moves the work forward.
Customer self-service portal
Keep the relevant customer and product context visible while your team moves the work forward.
Live Chat and chatbox
Keep the relevant customer and product context visible while your team moves the work forward.
SLA policies and timers
Keep the relevant customer and product context visible while your team moves the work forward.
Business hours and holiday calendars
Keep the relevant customer and product context visible while your team moves the work forward.
Automation rules
Keep the relevant customer and product context visible while your team moves the work forward.
Reusable automation templates
Keep the relevant customer and product context visible while your team moves the work forward.
AI Copilot
Keep the relevant customer and product context visible while your team moves the work forward.
AI reply suggestions
Keep the relevant customer and product context visible while your team moves the work forward.
Conversation summaries
Keep the relevant customer and product context visible while your team moves the work forward.
Suggested next actions
Keep the relevant customer and product context visible while your team moves the work forward.
Agent assignment and ownership
Keep the relevant customer and product context visible while your team moves the work forward.
Teams, roles, and permissions
Keep the relevant customer and product context visible while your team moves the work forward.
Priorities, tags, and custom fields
Keep the relevant customer and product context visible while your team moves the work forward.
Internal notes and mentions
Keep the relevant customer and product context visible while your team moves the work forward.
Saved replies and response templates
Keep the relevant customer and product context visible while your team moves the work forward.
Email notifications
Keep the relevant customer and product context visible while your team moves the work forward.
Customer and agent notifications
Keep the relevant customer and product context visible while your team moves the work forward.
Search and advanced filtering
Keep the relevant customer and product context visible while your team moves the work forward.
Dashboards and operational reports
Keep the relevant customer and product context visible while your team moves the work forward.
Audit trail and activity history
Keep the relevant customer and product context visible while your team moves the work forward.
Product and license context
Keep the relevant customer and product context visible while your team moves the work forward.
Marketplace extensions
Keep the relevant customer and product context visible while your team moves the work forward.
Channels and connectors
Keep the relevant customer and product context visible while your team moves the work forward.
Webhooks and integration APIs
Keep the relevant customer and product context visible while your team moves the work forward.
Responsive admin workspace
Keep the relevant customer and product context visible while your team moves the work forward.
Responsive customer portal
Keep the relevant customer and product context visible while your team moves the work forward.
Import, export, and data ownership
Keep the relevant customer and product context visible while your team moves the work forward.
Localization-ready interface
Keep the relevant customer and product context visible while your team moves the work forward.
Secure release and update delivery
Keep the relevant customer and product context visible while your team moves the work forward.
One connected support workspace
Keep the relevant customer and product context visible while your team moves the work forward.
Customer context at every step
Keep the relevant customer and product context visible while your team moves the work forward.
Automation and AI with human control
Keep the relevant customer and product context visible while your team moves the work forward.
Version 1.0.7
Published product information, compatibility and package access remain connected to your HelSup customer account.
Detailed release notes will appear here when supplied by the publisher.Be the first to review
There are no published reviews for this product yet. Feedback is accepted from customers so product discussions stay useful and accountable.
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HelSup 1.0.7
FreeThe complete customer support platform for WordPress—tickets, omnichannel inbox, Customer 360, knowledge, live chat, SLA, automation, AI, reporting, and extensions in one owned workspace.
HelSup is the primary customer support product in the HelSup ecosystem: a complete, self-hosted service platform built for WordPress teams that want clarity, speed, and control without scattering customer conversations across disconnected tools. It brings every request, customer relationship, article, workflow, and service commitment into one coherent operating system.
From the first message to the final resolution, HelSup keeps the full story visible. Agents work from a shared inbox with ownership, priority, SLA status, customer identity, product and license context, conversation history, and suggested next actions close at hand. Managers gain a reliable view of workload and service quality, while customers receive a consistent portal, knowledge experience, and live support journey.
HelSup is designed for real operating teams rather than a single isolated channel. Ticketing, Customer 360, Knowledge Base, Live Chat, automation, AI Copilot, reports, notifications, business hours, roles, and integrations share the same data model. That means fewer handoffs, less duplicated work, and a clearer path from customer signal to accountable action.
The platform stays open and extensible. Standard channels and connectors can be added through the Marketplace, automation templates can be adapted to the way your team works, and licensed capabilities remain connected to releases, downloads, updates, and activation. Your WordPress site remains the center of ownership, with responsive administration and customer-facing experiences across desktop, tablet, and mobile.
HelSup 1.0.7 is the certified production foundation for teams ready to turn customer support into a dependable product capability—not another inbox to manage, but a system that helps every conversation move forward.
Features
- Unified omnichannel inbox
- Complete ticket lifecycle
- Customer 360 profiles
- Customer activity timeline
- Knowledge Base management
- Customer self-service portal
- Live Chat and chatbox
- SLA policies and timers
- Business hours and holiday calendars
- Automation rules
- Reusable automation templates
- AI Copilot
- AI reply suggestions
- Conversation summaries
- Suggested next actions
- Agent assignment and ownership
- Teams, roles, and permissions
- Priorities, tags, and custom fields
- Internal notes and mentions
- Saved replies and response templates
- Email notifications
- Customer and agent notifications
- Search and advanced filtering
- Dashboards and operational reports
- Audit trail and activity history
- Product and license context
- Marketplace extensions
- Channels and connectors
- Webhooks and integration APIs
- Responsive admin workspace
- Responsive customer portal
- Import, export, and data ownership
- Localization-ready interface
- Secure release and update delivery
Compatibility
- min_php
- 8.0
- min_wp
- 6.2
- version
- 1.0.7