Inbox and ticket workspace
Work from a shared queue with ownership, status, priority, tags, replies, internal notes, attachments, followers and a searchable conversation history.
How it worksViews → assign → compose → resolve
Open support portal →The HelSup capability map
Every part of support, clearer by design.
HelSup connects the work behind a customer answer: inbox, tickets, customer context, knowledge, automation, analytics and the product operations that keep access moving.
HelSup workspace● Live
UNIFIED INBOX
24 conversations in view
ARLicense activation questionCustomer 360 · assigned to MinaOpen
KBRelease notes requestedKnowledge suggestion readyReady
AISuggested next stepDraft reply with source context98%
How the system fits together
Capabilities that share the same context.
Each group has a job. Together they help a team capture the request, understand the customer, take action and learn from the outcome.
Customer 360
Bring identity, notes, files, tags, related tickets and connected commerce context into the record agents use to make decisions.
Why it mattersLess repetition, better handoffs
View customer experience →Knowledge, chat and Copilot
Publish searchable help content, suggest articles in tickets and offer optional AI assistance with retrieval, context and safe fallbacks.
Control stays with youEnable modules when ready
Explore resources →Automation and SLA
Build WHEN → IF → THEN workflows, configure business hours and let SLA policies guide the team without hiding the underlying ticket state.
Designed for clarityRules, actions and auditability
See workflow solutions →Reports and feedback
Use registered reports, operational metrics, CSAT when responses exist and safe CSV export to understand what needs attention next.
Start with evidenceLive data, not decorative numbers
Read reporting guidance →Theme and Experience Builder
Shape the launcher, chatbox, effects, KB themes, light/dark mode and design tokens while keeping the customer-facing experience coherent.
Make it yoursPresets → customize → preview
Browse extensions →A system that grows in layers
Start focused. Extend with confidence.
Core support works without forcing every advanced module on day one. Add knowledge, chat, automation, integrations or product operations as your team is ready.
View the HelSup catalog →01Core supportInbox, tickets, customers and roles
02Guided intelligenceKnowledge, chat, AI and automation
03Connected operationsIntegrations, releases and portal access