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HELSUP DOCUMENTATION

Knowledge base & design

Publish useful guidance and customize your help center and workspace.

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Knowledge base & design

Plan a useful knowledge base

Organize a help library that makes reliable answers easier to find and maintain.

Write and publish a help article

Write, organize and publish useful help content, with clear control over public access and AI use.

Choose the right appearance controls

Find the appearance controls for your launcher, chatbox, help center and agent workspace.

Customize the chat launcher

Choose and preview a launcher that fits your website and helps visitors find support.

Customize the chatbox

Select a chatbox layout and review the visitor’s conversation and self-service experience.

Configure chat opening effects

Adjust widget opening behavior and motion with accessibility preferences in mind.

Choose and configure a KB Theme

Choose a help-center theme and review its homepage, category and article layouts before applying it.

Keep workspace, chat and KB colors independent

Coordinate your support surfaces while keeping the right color controls for each area.

Knowledge Base tags

Use knowledge-base tags to connect related articles and improve browsing.

Design your help-center homepage

Plan a focused help-center homepage with search, useful topics and clear next steps.

Customize your knowledge-base palette

Set a help-center palette that fits your public website and remains readable.

Design knowledge-base category pages

Organize category cards and article lists so readers can find the right topic quickly.

Choose a clear article layout

Adjust reading width, navigation and related guidance for a comfortable article experience.

Configure the help-center header

Create a clear help-center header with branding, navigation and useful support actions.

Add a clear support-ticket action

Give readers a clear way to request support when an article does not resolve their question.

Configure customer portal shortcuts

Keep customer account, notification and ticket shortcuts easy to identify.

Install and customize a workspace Skin

Apply a coherent visual design to the agent dashboard and inbox, then review it with your real support workflow.

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.