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Knowledge base & design

Install and customize a workspace Skin

Apply a coherent visual design to the agent dashboard and inbox, then review it with your real support workflow.

2 min read · HelSup product documentation
On this page
  1. Understand what a Skin changes
  2. Preview the working screens
  3. Install and activate
  4. Customize for your team
  5. Review and publish

Understand what a Skin changes

A HelSup Skin provides visual settings and supported structures for the service workspace. It can coordinate navigation, dashboard presentation, inbox surfaces, conversation styling and controls. It shapes how the installed workspace is presented; product features still depend on their own configuration and entitlement.

Preview the working screens

Open the Skin product demo and review the dashboard, inbox and a conversation. Read the included feature list and verify which structures the package recommends. Use the matching KB Theme link when you also want to review the public help-center design.

Install and activate

  1. Retrieve the Skin package from your customer account.
  2. Open the Skin extension area in your HelSup workspace.
  3. Install the package and complete the activation required by the listing.
  4. Preview the recommended structures and supported customization controls before applying the design.

Customize for your team

Adjust the supported colors, fonts, spacing, backgrounds and component presentation. Review status colors, selected inbox rows, focus outlines and message readability after a palette change. Native dashboard rows, columns and elements can be arranged using the supported structure tools.

Review and publish

Check the dashboard, inbox, ticket details and reply composer on the screen sizes your team uses. Confirm that the normal support workflow remains clear, then apply the selected design. Review the package update notes before changing a working installation.

Continue learning

Customize the agent workspace appearance→Choose and configure a KB Theme→Keep workspace, chat and KB colors independent→Buy a product and find its package→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.