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Knowledge base & design

Configure chat opening effects

Adjust widget opening behavior and motion with accessibility preferences in mind.

1 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

None, Fade, Slide Up, Slide Side, Scale, Bounce Soft, Spring, Flip Soft, Blur Reveal, Morph Launcher. Duration Fast/Normal/Slow (~150/250/400ms). Attention effects fire once.

When to use this

Motion should feel tasteful and stop when the visitor prefers reduced motion.

Where to find the controls

Settings → Support Channels → Live Chat → Effects.

Who can make these changes

Support Admin.

Before you begin

Triggers: Click only, or Auto-open after delay (minimum 3s). After the visitor closes, auto-open does not run again in that browser session.

Follow these steps

Pick open and close effects, duration, trigger. Save. prefers-reduced-motion disables or greatly reduces animations.

Settings reference

Only transform and opacity. No layout-thrashing animations.

Example workflow

Scale + Normal + Click only is a safe default after None.

Good practices

Attention Pulse is not a loop. Unread pulse runs only when unread > 0.

Important considerations

Use the triggers offered by the effects editor. Check reduced-motion behavior and avoid disruptive repeated auto-opening.

If something does not work

If auto-open never fires, the visitor already closed the widget this session (es_chat_closed).

Continue learning

Customize the chat launcher→

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  2. 02

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YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
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A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.