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Accounts & licenses

Activate and manage your HelSup license

Activate your product key, refresh its status and manage a website’s activation.

2 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

License is Settings → Billing → License at #/settings/billing/license. Status and plan come from the configured license provider (unlicensed until you Activate). Billing invoices are not implemented. Core helpdesk works without a paid plan; Pro modules may show unavailable_license until a valid key and Feature Manager flags agree.

When to use this

Vendors need a way to unlock paid flags without shipping a second plugin. Free/Dev in the sidebar is informational, not a license substitute.

Where to find the controls

#/settings/billing/license.

Who can make these changes

manage_settings. WordPress administrator typically has it via Support Admin caps.

Before you begin

Paste key → Activate. Use Refresh status after a plan change. Deactivate before moving a key to another site if your vendor requires it.

Follow these steps

  1. Open License.
  2. Paste the key.
  3. Activate.
  4. Read Status and Plan.
  5. Open Features and enable allowed modules.
  6. Refresh if the vendor dashboard changed.

Settings reference

Key, Status, Plan, Activate, Deactivate, Refresh status. No invoice list in this interface.

Example workflow

A site stays unlicensed, uses Inbox and email, and only later activates to unlock AI Copilot — then still must enable ai_copilot in Features.

Good practices

Store the key in a password manager, not a ticket. Export settings excludes license keys.

Important considerations

Sharing a production key on staging may burn activations. Deactivating the WordPress plugin is not the same as Deactivate on this panel.

If something does not work

Activate fails: outbound HTTPS, wrong key, clock skew, or provider down. Contact support with status text, not the full key.

Continue learning

Enable the features included in your plan→Check System Status→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.