Skip to content
HelSup Help Center
Help Center/Knowledge base & design
Knowledge base & design

Knowledge Base tags

Use knowledge-base tags to connect related articles and improve browsing.

1 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

es_kb_tags and es_kb_article_tags already existed. Experience Builder exposes them on the public help center and adds admin CRUD on the KB Appearance page.

When to use this

Visitors browse topics without mixing ticket tags into the help center.

Where to find the controls

Article editor tags, Extensions → Knowledge Base Themes → Customize (CRUD), public /support/ tag cloud and /support/tag/{slug}/.

Who can make these changes

Agents with manage_kb create tags. Everyone can view public tag archives.

Before you begin

Name and slug only. No extra tag table columns were added (no DB version bump).

Follow these steps

Add a tag on KB Appearance or type it on an article. Publish. Open /support/ and click the tag.

Settings reference

Slug is unique. Deleting a tag removes article links, not articles.

Example workflow

Tag refunds on two public articles. /support/tag/refunds/ lists both.

Good practices

Search already boosted tag name matches in KnowledgeSearchService.

Important considerations

Ticket tags (es_tags) are a different table. Do not mix them.

If something does not work

404 on tag URL: Settings → Permalinks → Save, or reload any KB settings page to flush the rewrite signature.

Continue learning

Write and publish a help article→Choose and configure a KB Theme→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.