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Knowledge base & design

Keep workspace, chat and KB colors independent

Coordinate your support surfaces while keeping the right color controls for each area.

1 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

Three checkboxes, one per surface (Launcher, Chatbox, KB), default checked. Admin Theme is a fourth, independent store (es_theme).

When to use this

A purple admin shell should not force a purple help center if the KB uses custom blue.

Where to find the controls

Each Experience Builder page has the inherit checkbox above the color fields.

Who can make these changes

Support Admin.

Before you begin

Checked = inherit Theme Builder tokens. Unchecked = independent sanitized colors. Restore by checking the box again; saved custom hex is kept but unused until unchecked.

Follow these steps

Set Admin Theme, then test launcher inherit vs chatbox/KB custom. Change Admin Theme again and confirm only inheriting surfaces follow.

Settings reference

Colors are hex or simple rgb/rgba. Scripts and CSS injection are stripped.

Example workflow

See the color independence test in EXPERIENCE_VERIFICATION.md.

Good practices

Do not copy all tokens into es_experience. Only preset_id + sparse overrides.

Important considerations

Public endpoints never accept color writes.

If something does not work

If a custom surface suddenly follows admin, the inherit checkbox was left checked.

Continue learning

Customize the agent workspace appearance→Choose the right appearance controls→

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What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

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A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

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