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HELSUP DOCUMENTATION

Channels & integrations

Set up email, chat, forms and the services your team connects.

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Channels & integrations

Configure a mailbox

Connect incoming and outgoing email, check hosting requirements and verify delivery.

Saved replies

Prepare reusable responses that agents can personalize when replying to customers.

Scheduled replies

Schedule a customer reply and confirm that your background processing can deliver it on time.

Public web form

Add a support request form to a public WordPress page and verify the submission flow.

API intake channel

Prepare a supported API intake workflow for systems that need to create support requests.

Integrations overview

Choose the integrations your team needs and check the requirements for each connection.

WooCommerce

Make supported order context available alongside customer conversations.

Slack

Send relevant support notifications to your team’s Slack workspace.

Webhooks

Notify an external system when supported ticket events occur and verify secure delivery.

Set up website chat

Configure the chat widget, conversation mode, visitor details and availability for your website.

Configure grounded Chat AI

Prepare grounded AI conversations with appropriate knowledge sources and a clear escalation path.

Hand a chat conversation to your team

Help visitors move from the assistant to your support team and understand availability.

Let customers create a ticket from chat

Let visitors create a structured support request from the chat widget.

Show help articles in the chat widget

Make public help articles available inside the widget so visitors can find answers while browsing.

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.