Administration & troubleshooting
Read support reports
Review ticket volume, service levels and team performance over a defined reporting period.
General settings
Set the support identity, timezone, language and brand details used across your workspace.
Customize the agent workspace appearance
Choose a workspace appearance and adjust the supported branding, colors and reading density.
Enable the features included in your plan
Enable the optional modules your team needs and check their requirements.
Manage agent roles and permissions
Assign support roles and permissions that match each team member’s responsibilities.
Configure privacy and retention
Review supported retention controls and handle customer data export or anonymization.
Review security settings
Find the privacy and access controls that govern your support workspace.
Keep background jobs and cron running
Keep background tasks processing reliably and check the cron setup on your hosting.
Check System Status
Check the health of your REST connection, background jobs, email, AI and storage.
Find the cause of a support-workspace issue
Work from a specific symptom to the checks that help identify and resolve its cause.
Troubleshoot the unified inbox
Diagnose missing tickets, unexpected filters and connection problems in the shared inbox.
System and operational options reference
Look up the purpose of the main administration settings and where to configure them.
Channels, Live Chat, and AI options reference
Find the configuration controls for mailboxes, chat, AI providers, knowledge and diagnostics.
Form, Knowledge Base, and Experience Builder options reference
Look up the controls for support forms, article publishing and experience design.
Let’s solve it together.
Can’t find what you need? Our support team can help with your next step.