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Accounts & licenses

Sign in to your HelSup customer account

Use the right account area for purchases, support requests and your own WordPress workspace.

1 min read · HelSup product documentation
On this page
  1. Choose the account area you need
  2. Sign in and continue
  3. When you need help with access
  4. HelSup.Chat sign-in

Choose the account area you need

Use the HelSup customer portal on helsup.com for your purchases, available downloads, product access and support requests. Use the WordPress admin on your own website to manage the helpdesk you installed there. These are different destinations, even if you use the same email address.

Sign in and continue

  1. Open the Customer portal link on helsup.com.
  2. Follow the displayed sign-in flow using the account associated with your purchase.
  3. Open the relevant order, product or support area after signing in.
  4. If a download or license is missing, keep the order reference ready and contact HelSup support.

When you need help with access

Use the password-recovery action offered on the sign-in screen. If you still cannot access the account, create a support request explaining the email address used for the purchase and the order reference when available. Never include your password, an API key or a full license key in a general chat message.

HelSup.Chat sign-in

HelSup.Chat offers a connected WordPress account sign-in and purchase flow. Start from the sign-in controls on helsup.chat and complete the authorized redirect. After returning, confirm that you are in the intended workspace before editing or publishing a chatbot.

Continue learning

Choose the right HelSup product→Activate and manage your HelSup license→Buy a product and find its package→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.