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Choose the right HelSup product

Understand the WordPress helpdesk, hosted chatbot, KB Themes, Skins and integration packages before choosing your next step.

2 min read · HelSup product documentation
On this page
  1. HelSup for WordPress
  2. HelSup.Chat
  3. KB Themes and Skins
  4. Channels and connectors
  5. Choose a first step

HelSup for WordPress

HelSup is a WordPress helpdesk for tickets, a unified inbox, customer records, a knowledge base, email, live chat, service levels and automation. Optional AI uses a configured provider and the knowledge sources you permit. The WordPress admin workspace is where your team manages support; the public help center and customer portal are for visitors and customers.

HelSup.Chat

HelSup.Chat is the hosted chatbot and experience workspace. Design an experience, connect knowledge to the intended workspace and publish a version before embedding it on an authorized website. Its Cloud deployment and subscription are managed separately from installing the WordPress helpdesk.

KB Themes and Skins

A KB Theme shapes the public help-center homepage, categories and article reading experience. A Skin shapes the agent dashboard, inbox and supported workspace components. Many designs have matching KB Theme and Skin products; check the individual listing for the package, preview and activation requirements.

Channels and connectors

Channels bring supported conversations into HelSup. Connectors provide the supported context or actions declared by the installed integration package. Review the exact product listing and configuration requirements before selecting an integration; availability depends on the package, provider connection, permissions and plan.

Choose a first step

For a WordPress support team, start with installation and workspace setup. For a public help center, read the KB Theme and article-publishing guides. For a hosted website assistant, open HelSup.Chat and review its public deployment information. Product-specific descriptions and current purchase options are available in the HelSup product catalog.

Continue learning

Install HelSup on WordPress→Set up your support workspace→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.