Build a clearer support operation.
Start with inbox, customer context and knowledge in one connected workspace.
Explore the platform →Browse premium HelSup products. Review the product page before purchase for the implemented capabilities, package version and activation steps.

channel
3CX V20 Call Control API (HTTPS /callcontrol + /callcontrol/ws). Service Principal client_credentials via POST /connect/token. Requires 3CX 8SC+ Enterprise and Call Control API access. XAPI GET /xapi/v1/Users is used for extension identity when the principal has Configuration API rights. Not a SIP stack. PHP-FPM cannot hold the Call Control WebSocket; a worker must pump frames into generic Realtime ingest. HTTP webhooks are not the official event channel. Hold/resume, recordings, queues, and presence are not in the public Call Control endpoint set.



channel
Official Zalo OA OpenAPI: consultation text inbox via webhook. OAuth v4 tokens; no history import.
Choose a HelSup product, connect your tools and give every customer a clearer next step.