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Channels & integrations

WooCommerce

Make supported order context available alongside customer conversations.

2 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

When WooCommerce is installed and active, HelSup can show recent orders on Customer 360 and ticket commerce tiles for users with elegant_support_view_commerce. Live Chat quick action “order” stays hidden unless WooCommerce is available. Without WooCommerce the helpdesk, portal, chat, and email still run.

When to use this

Support needs order status before promising a refund. Making WooCommerce required would block pure content sites.

Where to find the controls

Integrations → WooCommerce view. Orders on #/customers/{id} and the ticket workspace commerce panel. Feature/health chips show unavailable_requirement when the plugin is missing.

Who can make these changes

manage_integrations to toggle. view_commerce to read orders. Agents without view_commerce still work tickets.

Before you begin

Install WooCommerce, enable the connector, confirm customer emails match WooCommerce billing emails when possible. No extra AI store connector is required.

Follow these steps

  1. Activate WooCommerce.
  2. Enable the integration.
  3. Open a customer who placed an order.
  4. Read order status.
  5. Reply on the ticket with that context.
  6. If the tile is missing, check view_commerce and health state.

Settings reference

Order id, status, total, date, items as provided by the commerce payload. Mapping uses customer email/id, the supported identity mapping.

Example workflow

Customer asks “where is my order?” 360 shows Processing. The agent replies with that status instead of guessing.

Good practices

Guest checkout emails still match if the ticket email equals the order email. Organizations do not replace WooCommerce customers.

Important considerations

Do not treat missing orders as an AI failure. Refunds remain a WooCommerce/admin action, not an HelSup money-movement feature.

If something does not work

WooCommerce unavailable: plugin off or connector off. Orders empty: email mismatch or no orders. Contact support if the plugin is active, health is enabled, view_commerce is granted, and tiles stay empty for a known order email.

Continue learning

Review a customer in Customer 360→Integrations overview→Set up website chat→

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Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

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From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.