Skip to content
HelSup Help Center
Help Center/Channels & integrations
Channels & integrations

Integrations overview

Choose the integrations your team needs and check the requirements for each connection.

2 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

Integrations connect the helpdesk to external services. Built-in integration screens include WooCommerce context, Slack notifications, and outbound webhooks. Additional channel and connector packages are managed through Extensions; their capabilities depend on the installed package and connection.

When to use this

Attach store and chat-ops tools only when those plugins/workspaces exist. Keeping connectors optional avoids hard dependencies in WordPress.

Where to find the controls

Settings → Integrations → Policies (#/settings/integrations/overview). Use Extensions → Connections for installed channel and connector accounts. Built-in notification and webhook controls also appear in the integration workspace.

Who can make these changes

elegant_support_manage_integrations or manage_settings to configure. view_commerce to see orders. view_integration_logs for history.

Before you begin

Enable a connector only after the dependency is present (WooCommerce plugin, Slack webhook URL). Secrets stay in the integrations store and are excluded from settings export.

Follow these steps

  1. Open Integrations.
  2. Pick WooCommerce, Slack, or Webhooks.
  3. Follow that article.
  4. Send a test event.
  5. Read the log.
  6. Leave unused connectors off.

Settings reference

Connector on/off, dependency state (enabled / unavailable_requirement / unavailable_license), last error, log timestamp.

Example workflow

A store enables WooCommerce only. Slack stays off. Agents see orders on Customer 360; no Slack noise.

Good practices

Treat unavailable_requirement as “install WooCommerce”, not as a license failure. Feature Manager may still gate the module.

Important considerations

Check the installed integration’s supported events and connection requirements. Failed webhooks retry through the queue; inspect cron and delivery logs if they remain pending.

If something does not work

WooCommerce unavailable: plugin inactive. Slack silent: bad URL or 403 from Slack. Webhook failed: see integrations/webhooks. Contact support with log ids, not signing secrets.

Continue learning

API intake channel→WooCommerce→Slack→Webhooks→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.