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Channels & integrations

Slack

Send relevant support notifications to your team’s Slack workspace.

2 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

Slack integration posts operational notifications (new ticket, handoff, and similar events you enable) to an Incoming Webhook URL. Agents still reply in HelSup Inbox. Slack is not a customer channel and not a replacement for email or live chat.

When to use this

On-call teams already sit in Slack. A single webhook avoids polling Inbox on a phone without moving the conversation out of the helpdesk.

Where to find the controls

Settings → Integrations → Slack view. Logs on the integrations log list.

Who can make these changes

manage_integrations to set the URL. Recipients are Slack workspace members, not portal customers.

Before you begin

Create a Slack Incoming Webhook, paste the URL, choose events, send a test. Rotate the URL if it leaks. Export of settings excludes webhook secrets.

Follow these steps

  1. Create the Slack webhook.
  2. Paste it into HelSup.
  3. Enable the events you want.
  4. Create a test ticket or handoff.
  5. Confirm the Slack message.
  6. Open the ticket from the SPA, not by emailing Slack.

Settings reference

Webhook URL, enabled events, last delivery status, error text. No Slack Bot token family beyond what the pane documents.

Example workflow

Handoff at 02:00 posts “Visitor asked for a human — ticket #ES-184”. The on-call agent opens #/inbox Live Chat view.

Good practices

Use a dedicated #support-oncall channel. Disable noisy events (every public reply) if the channel floods.

Important considerations

A leaked webhook URL lets anyone post to that channel. This is not end-to-end customer chat. Do not paste ticket internals that violate privacy policy.

If something does not work

No Slack message: URL revoked, event disabled, queue backlog, or Slack 4xx. Contact support after the integration log shows the HTTP status.

Continue learning

Integrations overview→Webhooks→Hand a chat conversation to your team→

Let’s solve it together.

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Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.