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Administration & troubleshooting

Enable the features included in your plan

Enable the optional modules your team needs and check their requirements.

2 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

Feature Manager is Settings → Billing → Features at #/settings/billing/features. It enables optional modules (Live Chat, Portal, basic KB, AI Copilot, and other shipped flags). Core ticket, inbox, and customer services cannot be turned off. A license may gate Pro flags; a license alone does not flip every toggle.

When to use this

Sites that never chat should not load the widget. Features keep optional PHP/JS paths quiet without uninstalling the plugin.

Where to find the controls

#/settings/billing/features. Health chips on System / Integrations show unavailable_license vs unavailable_requirement.

Who can make these changes

manage_settings. Support Managers typically cannot open Billing.

Before you begin

Enable only modules you will configure the same day. AI, Live Chat, Portal, and KB each have follow-up settings in their catalog category.

Follow these steps

  1. Open Features.
  2. Enable Live Chat or Portal only after you have a page for the shortcode.
  3. Enable AI only with a BYOK plan.
  4. Leave unused flags off.
  5. Reload the SPA.

Settings reference

Module toggles, plan/license dependency, core modules locked on. Invoices are not implemented in Billing.

Example workflow

A content site enables basic_kb and Portal, leaves Live Chat and AI off, and runs a full ticket inbox.

Good practices

If a sidebar item is missing, check Features before Roles. Documentation remains available above Free/Dev even when optional modules are off.

Important considerations

Disabling KB hides public help and Chat Documents. Disabling Live Chat removes the widget; existing chat tickets remain.

If something does not work

Toggle on but screen forbidden: role missing the module cap (for example view_kb). Toggle on but health unavailable_license: activate license. Contact support if a core ticket flag appears off — that should be impossible.

Continue learning

Configure the customer portal→Set up website chat→Activate and manage your HelSup license→

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Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

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30%FIRST PURCHASE
20%Every subsequent
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From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.