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Administration & troubleshooting

Check System Status

Check the health of your REST connection, background jobs, email, AI and storage.

2 min read · HelSup product documentation
On this page
  1. Overview
  2. When to use this
  3. Where to find the controls
  4. Who can make these changes
  5. Before you begin
  6. Follow these steps
  7. Settings reference
  8. Example workflow
  9. Good practices
  10. Important considerations
  11. If something does not work

Overview

System Status lives under Settings → System → System at #/settings/system/system. It reports queue depth, cron last run, REST namespace elegant-support/v1, rewrite/permalink health, email/IMAP, AI, schema, storage, feature flags, and diagnostics. The same panel holds Restart onboarding, queue_batch_size, and remove_data_on_uninstall (off by default).

When to use this

Use System Status to distinguish configuration, dependency, background-job, and permission problems before changing unrelated settings.

Where to find the controls

#/settings/system/system. Settings Overview also shows a System status side card. WordPress Site Health is complementary.

Who can make these changes

manage_settings. Hosting staff may need SSH for PHP extensions.

Before you begin

Run the listed health tests (rest, queue, cron, email, ai, schema, storage). Enable IMAP on the host if inbound is required. Set uninstall wipe only if you intend to DROP wp_helsup_support_* tables and delete es_* options when the plugin is deleted.

Follow these steps

  1. Open System Status.
  2. Read failed chips.
  3. Flush permalinks on REST 404.
  4. Fix IMAP/cron/AI as labeled.
  5. Re-run tests.
  6. Only then file a support request.

Settings reference

Health rows with state enabled / unavailable_requirement / unavailable_license / disabled. queue_batch_size. remove_data_on_uninstall. Restart onboarding. Diagnostic test buttons.

Example workflow

Email test shows IMAP unavailable. You install php-imap, reload Status, enable inbound, and the next cron poll creates tickets.

Good practices

Screenshot Status (no secrets) before contacting support. After plugin updates, hard-refresh and re-run REST/schema tests.

Important considerations

Uninstall: follow WordPress plugin deletion. If remove_data_on_uninstall is off, tables and options remain. If on, uninstall.php drops wp_helsup_support_* tables, deletes es_* options and transients, and user meta es_preferences. Export tickets first either way.

If something does not work

All tests fail: bootstrap/REST 401 — log in again, exclude caches. Schema fail after update: follow the plugin updater, do not edit tables by hand. Contact support with test names and states.

Continue learning

Check system requirements→Configure a mailbox→Keep background jobs and cron running→Find the cause of a support-workspace issue→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

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From recommendation to reward

  1. 01

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  2. 02

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    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

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YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
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A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.