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AI & knowledge sources

What the HelSup product assistant can use

Understand how public guides and official website information support grounded product answers.

1 min read · HelSup product documentation
On this page
  1. Approved public information
  2. Useful questions to ask
  3. When a question needs your account
  4. Check the cited source

Approved public information

The product assistant can use published public help articles that have AI inclusion enabled, together with approved public information from helsup.com and helsup.chat. The source library includes product descriptions, setup guidance and the public website information relevant to choosing and using the products.

Useful questions to ask

Ask about the difference between a KB Theme and a Skin, installing HelSup, configuring a help center, finding a package, connecting supported channels or understanding a documented feature. Name the product and describe the task so the assistant can retrieve the most relevant source.

When a question needs your account

Public knowledge does not grant access to a customer order, private ticket, password, secret key or unpublished article. Use the customer portal and support-ticket flow for account-specific help. The assistant should direct you to the appropriate support route when the approved sources do not answer the question.

Check the cited source

Open the guide or product link supplied with an answer when you need the full procedure or current purchase information. Product availability, versions and prices should be checked on the current official listing. A website source is a reference to the public page, not permission to disclose private account data.

Continue learning

Choose the right HelSup product→Write and publish a help article→Ground AI answers in your knowledge base→Get useful help from HelSup support→

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LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.