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Get useful help from HelSup support

Prepare a focused product question or support ticket so the team can investigate the right issue.

1 min read · HelSup product documentation
On this page
  1. Start with the product and task
  2. Use the help center or chat for product guidance
  3. Prepare the right evidence
  4. Keep the conversation together

Start with the product and task

Tell us which product you are using, its version and what you are trying to do. Include the page or workspace area, the expected result and what actually happened. A short, reproducible sequence is usually more useful than a long collection of unrelated screenshots.

Use the help center or chat for product guidance

Search for the task in this help center or ask a product question in the support chat. Public guidance can explain installation, configuration and product differences. For an order, license or account-specific issue, use the customer support-ticket area so the request can be reviewed in the appropriate context.

Prepare the right evidence

Include the order reference when the question concerns a purchase. For a technical issue, include relevant System Status details and the exact visible error text. Remove passwords, API keys, access tokens and unrelated customer information from screenshots or logs.

Keep the conversation together

Reply in the existing ticket when following up on the same issue. If you discover another symptom, explain how it relates to the original task and which steps you have already tried. This helps preserve the investigation context.

Continue learning

Check System Status→Find the cause of a support-workspace issue→Sign in to your HelSup customer account→

Let’s solve it together.

Can’t find what you need? Our support team can help with your next step.

Contact support ↗
LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.