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Update HelSup, roll back or uninstall

Back up your installation, replace the plugin package and verify the updated workspace.

2 min read · HelSup product documentation
On this page
  1. Before updating
  2. Apply an update
  3. If an update fails
  4. Deactivate versus uninstall
  5. Exact scope of the uninstall wipe

Before updating

Back up the WordPress database, plugin files, and uploads. Read the release notes and test the new version on staging with representative tickets, forms, email, portal, chat, and background jobs.

Apply an update

  1. If WordPress or the plugin offers an authorized update, review its version and compatibility before installing it. Update availability depends on the configured provider and entitlement.
  2. Otherwise upload the new installable HelSup ZIP through WordPress Plugins → Add New → Upload Plugin and follow the replacement prompt.
  3. Keep the installed folder name elegantsupport and replace the complete package; do not mix old and new assets.
  4. Open WordPress admin so pending schema migrations can run.
  5. Reload the workspace and review System Status.
  6. Submit a test ticket, reply through an enabled channel, and verify cron and queue progress.

If an update fails

Record the error and installed version, check PHP logs and System Status, and confirm the upload is complete. An interrupted migration can be retried by loading WordPress admin. Avoid editing schema-version options manually. A code-only rollback can conflict with migrated data; restore database and files from the same backup point when necessary.

Deactivate versus uninstall

Deactivation disables plugin runtime. It does not run uninstall.php. By default, deleting the plugin retains its business tables and options. Enable Remove data on uninstall under Settings → System → System only when you intend to wipe the plugin data, and take a backup first.

Exact scope of the uninstall wipe

When enabled, uninstall drops tables named with your WordPress prefix followed by helsup_support_, removes es_ options and plugin transients, and removes es_preferences user metadata. The current routine does not erase uploaded files or legacy es_ tables. Review those separately if your data-removal process requires it.

Continue learning

Install HelSup on WordPress→Configure privacy and retention→Check System Status→

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LIFETIME PARTNER POLICY

One introduction.
A lifetime of shared growth.

Introduce HelSup to your customers, readers or community. Earn 30% on their first purchase and 20% on every subsequent purchase and renewal throughout their customer lifetime with HelSup.

Read our invitation to partners ↗
30%FIRST PURCHASE
20%Every subsequent
purchase & renewal

From recommendation to reward

  1. 01

    Get your personal link

    Sign in to your HelSup customer account and open Partner program to access your referral link.

  2. 02

    Recommend with confidence

    Share the link in a useful review, tutorial, customer proposal or with your community. Explain your partner relationship.

  3. 03

    Track your commission

    Follow attributed purchases and commission status in your partner dashboard. Eligible commissions are reviewed before payout.

YOUR LINK, IN PRACTICE

What does a referral link look like?

https://helsup.com/?ref=HS-EXAMPLE

Here, HS-EXAMPLE illustrates a partner code. Your dashboard gives you your own code and complete link. Copy that full link and share it with the customer; do not use this example as your personal link.

For example: “Looking for a customer support solution? Explore HelSup through my partner link: [paste your personal link here].” When an eligible customer purchases through your link, their first purchase earns 30%; later purchases and renewals earn 20%.

Open my partner dashboard →
YOUR CUSTOMER RELATIONSHIP KEEPS WORKING

A $100 first purchase earns $30.
A later $100 purchase or renewal earns $20.

Illustrative amounts, after discounts and excluding tax.

A customer relationship that lasts

30% first, 20% thereafter. Receive 30% on the customer’s first eligible paid purchase, then 20% on subsequent purchases and renewals throughout that customer’s lifetime on HelSup.

From link to lifetime attribution. The initial referral link is remembered for 30 days in the same browser. Once the referred customer’s first paid purchase is recorded, their partner relationship continues without needing another referral click.

Completed payments. Commission is calculated after discounts and before tax. Free orders and self-referrals do not qualify. Refunds reduce or reverse the associated commission.

Review and payout. Earnings appear as pending until reviewed by HelSup. Payout is processed manually after approval. Contact partner support for payment arrangements.