WhatsApp customerAvailable in this package
Surfaces: Ticket, Customer 360, Inbox.
CHANNEL · VERSION 1.0.0
WhatsApp Business
Official WhatsApp Cloud API: WABA + phone number inbox. Live webhook only; session text and template send.
USD 19,99Buy now ↗
WHY TEAMS CHOOSE IT
Run official WhatsApp support conversations inside HelSup.
The channel combines Cloud API webhooks, contact resolution, session replies, approved templates, supported media and message receipts for one configured WABA phone number.
INCLUDED IN THIS PRODUCT
- 01Official Cloud API connection
- 02Session and template sends
- 03Media and receipt tracking
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v1.0.0Latest version
PRODUCT OVERVIEW
Run official WhatsApp support conversations inside HelSup.
Official WhatsApp Cloud API: WABA + phone number inbox. Live webhook only; session text and template send.
Why this extension helps
The channel combines Cloud API webhooks, contact resolution, session replies, approved templates, supported media and message receipts for one configured WABA phone number.
- Official Cloud API connection
- Session and template sends
- Media and receipt tracking
HelSup utilities grounded in this package
Each utility below comes from the extension manifest. Availability is checked against the capabilities actually declared by this package.
WhatsApp conversationsAvailable in this package
Surfaces: Inbox, Ticket, Customer 360.
Send WhatsApp messageAvailable in this package
Surfaces: Inbox, Ticket.
WhatsApp templatesAvailable in this package
Surfaces: Inbox, Ticket.
WhatsApp healthAvailable in this package
Surfaces: Dashboard, Structure Builder.
HOW TO USE WHATSAPP BUSINESS WITH HELSUP
Connect a WABA phone number through the official Cloud API.
Purchase the product here, retrieve the issued package and activation code, install it on your own WordPress website, then complete the provider-specific configuration below. Every later step is limited to capabilities declared by this package.
Purchase this product on this page
Use the Buy now button on this product page, review the order and complete checkout with the account that will manage the HelSup license.
Buy this product now →Receive the package and activation code
After the order is completed, open the HelSup customer portal to retrieve the extension package and the activation code issued for the licensed website.
Install and activate it on your website
On your WordPress website, install and enable the downloaded HelSup extension, open its license or activation screen, paste the activation code and confirm that the license is accepted.
Prepare Meta and WhatsApp assets
Confirm the Meta application, WhatsApp Business Account and phone number are available with whatsapp_business_messaging and whatsapp_business_management access.
Install the required dependency
Verify helsup.meta-graph version 1.0.0 or newer is active before configuring the WhatsApp Business channel.
Activate and authenticate
Enable the premium package for the licensed site and enter the Cloud API token and webhook secret for the intended phone number.
Subscribe the webhook
Register the HelSup callback in the Meta application and subscribe the WABA to supported message and status events.
Test a session conversation
Send a new customer message, verify the resolved contact and HelSup conversation, then reply within the supported session and test one media item.
Recommended first workflow
Connect one test WABA phone number, receive a new text through the webhook, inspect resolved contact context and send a session reply. Then test one approved template, one supported attachment and the resulting receipts.
FEATURES
Everything included in this product.
Capabilities declared by this product package and presented within its supported HelSup surfaces.
inbound_messages
Receive supported new WhatsApp messages for the configured phone number.
outbound_messages
Send supported session or approved-template messages through Cloud API.
message.receive
Convert a supported WhatsApp webhook message into HelSup activity.
message.send
Send a supported response to the active WhatsApp conversation.
attachments
A declared capability included in this product package.
attachment.receive
Receive supported media delivered with a new WhatsApp message.
attachment.send
Send a supported media attachment through the Cloud API connection.
webhooks
A declared capability included in this product package.
webhook.receive
Accept verified live WhatsApp message and status events.
customer_profile
Present available WhatsApp customer context on HelSup support surfaces.
profile.read
Read supported profile fields supplied for the WhatsApp contact.
conversation.receive
Create or update a HelSup conversation from supported webhook activity.
contact.resolve
Resolve available WhatsApp identity data to the appropriate HelSup contact.
delivery.receipt
Record a supported delivery receipt for a sent WhatsApp message.
read.receipt
Record a supported read receipt when reported by WhatsApp.
templates
Send an approved WhatsApp message template where the provider requires one.
Version 1.0.0
Published product information, compatibility and package access remain connected to your HelSup customer account.
Detailed release notes will appear here when supplied by the publisher.Be the first to review
There are no published reviews for this product yet. Feedback is accepted from customers so product discussions stay useful and accountable.
Share product feedback →channel · v1.0.0
WhatsApp Business
PremiumOfficial WhatsApp Cloud API: WABA + phone number inbox. Live webhook only; session text and template send.
Official WhatsApp Cloud API: WABA + phone number inbox. Live webhook only; session text and template send.
Features
- inbound_messages
- outbound_messages
- message.receive
- message.send
- attachments
- attachment.receive
- attachment.send
- webhooks
- webhook.receive
- customer_profile
- profile.read
- conversation.receive
- contact.resolve
- delivery.receipt
- read.receipt
- templates
Compatibility
- min_php
- 8.0
- min_wp
- 6.0
- helsup
- 1.0.0
- package_id
- helsup.whatsapp-business