CHANNEL · VERSION 1.0.0

Twilio Voice

Twilio Programmable Voice (api.twilio.com 2010-04-01). Account SID + Auth Token. Voice-capable numbers. Inbound TwiML webhook + status callbacks with X-Twilio-Signature. Originate and hangup via Calls API. Recording metadata read is implemented; recording is never auto-enabled. Hold/transfer/conference/TaskRouter queues are not implemented. SMS is a separate package.

Voice channelProgrammable VoiceInbound and outbound callsSigned callbacksRecording metadata

USD 19,99Buy now ↗

WHY TEAMS CHOOSE IT

Connect core Twilio call controls to HelSup without overstating contact-center features.

The channel covers inbound calls, origination, hangup, status events and existing recording metadata for configured Twilio numbers, with explicit boundaries around routing and queue features.

INCLUDED IN THIS PRODUCT

01Voice-capable number connection
02Core call lifecycle controls
03Validated call status callbacks

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v1.0.0Latest version

PRODUCT OVERVIEW

Connect core Twilio call controls to HelSup without overstating contact-center features.

Why this extension helps

The channel covers inbound calls, origination, hangup, status events and existing recording metadata for configured Twilio numbers, with explicit boundaries around routing and queue features.

Voice-capable number connection
Core call lifecycle controls
Validated call status callbacks

Utilities and operational scope

No package widget is declared for this product. The overview and feature list therefore avoid claiming an operational utility that is not present.

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HOW TO USE TWILIO VOICE WITH HELSUP

Connect a voice-capable Twilio number for core call handling.

Purchase the product here, retrieve the issued package and activation code, install it on your own WordPress website, then complete the provider-specific configuration below. Every later step is limited to capabilities declared by this package.

Purchase this product on this page

Use the Buy now button on this product page, review the order and complete checkout with the account that will manage the HelSup license.

Buy this product now →

Receive the package and activation code

After the order is completed, open the HelSup customer portal to retrieve the extension package and the activation code issued for the licensed website.

Install and activate it on your website

On your WordPress website, install and enable the downloaded HelSup extension, open its license or activation screen, paste the activation code and confirm that the license is accepted.

Prepare a voice number

Choose a Twilio number enabled for voice and confirm that the account may originate and receive calls in the intended geographic regions.

Enter account credentials

Configure the Account SID and Auth Token used by the Programmable Voice and Calls API operations.

Configure signed webhooks

Set the HelSup inbound TwiML and status callback URLs on the Twilio number and verify X-Twilio-Signature validation.

Test the call lifecycle

Receive a controlled inbound call, originate an allowed test call, observe status changes and test hangup through the declared Calls API operation.

Review recording boundaries

If a recording already exists, verify its metadata can be read. Confirm that HelSup does not enable recording and that hold, transfer, conference and queue features are not expected.

Recommended first workflow

Use one test voice number, validate an inbound TwiML callback, originate one permitted call and observe its status through hangup. Review recording metadata only when a separately governed recording already exists.

FEATURES

Everything included in this product.

Capabilities declared by this product package and presented within its supported HelSup surfaces.

voice.call

Represent the supported Twilio Programmable Voice call surface in HelSup.

call.receive

Receive a supported inbound call through the configured TwiML webhook.

call.originate

Start a supported outbound call through the Twilio Calls API.

call.hangup

End a supported active call through the declared Calls API operation.

call.status

Track supported call lifecycle states delivered by Twilio callbacks.

call.recording.read

Read metadata for an existing Twilio recording without enabling recording.

webhooks

A declared capability included in this product package.

webhook.receive

Accept supported TwiML and status callbacks after signature validation.

customer_profile

Present available caller context on HelSup support surfaces.

profile.read

Read supported profile fields associated with the caller identity.

conversation.receive

Create or update a HelSup conversation from supported call activity.

LATEST RELEASE

Version 1.0.0

Published product information, compatibility and package access remain connected to your HelSup customer account.

Th10 28, 2026Detailed release notes will appear here when supplied by the publisher.

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channel · v1.0.0

Twilio Voice

Premium

Features

voice.call
call.receive
call.originate
call.hangup
call.status
call.recording.read
webhooks
webhook.receive
customer_profile
profile.read
conversation.receive

Compatibility

min_php: 8.0
min_wp: 6.0
helsup: 1.0.0
package_id: helsup.twilio-voice