Customer profileAvailable in this package
Surfaces: Ticket, Customer 360, Inbox.
CHANNEL · VERSION 1.0.0
Telegram
Official Telegram Bot API channel: inbound webhook, outbound send, attachments.
FreeGet started ↗
WHY TEAMS CHOOSE IT
Turn Telegram bot updates into actionable HelSup conversations.
The channel joins official Bot API webhooks, contact resolution and agent replies in one support flow, including supported images and documents in both directions.
INCLUDED IN THIS PRODUCT
- 01Official bot connection
- 02Media-aware conversations
- 03Resolved contact context
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v1.0.0Latest version
PRODUCT OVERVIEW
Turn Telegram bot updates into actionable HelSup conversations.
Official Telegram Bot API channel: inbound webhook, outbound send, attachments.
Why this extension helps
The channel joins official Bot API webhooks, contact resolution and agent replies in one support flow, including supported images and documents in both directions.
- Official bot connection
- Media-aware conversations
- Resolved contact context
HelSup utilities grounded in this package
Each utility below comes from the extension manifest. Availability is checked against the capabilities actually declared by this package.
Recent conversationsAvailable in this package
Surfaces: Inbox, Ticket, Customer 360.
Event streamAvailable in this package
Surfaces: Dashboard, Inbox.
Send messageAvailable in this package
Surfaces: Inbox, Ticket.
Provider healthAvailable in this package
Surfaces: Dashboard, Structure Builder.
HOW TO USE TELEGRAM WITH HELSUP
Connect a Telegram bot for two-way support messaging.
Get the product here, download and install it on your own WordPress website, then complete the product-specific configuration below. This free package does not require a paid activation code.
Get this free product on this page
Use the Get started button on this product page and continue with the HelSup account that will manage the installation.
Get this product →Download the package
Open the HelSup customer portal and download the package for this free product. No paid activation code is required.
Install it on your website
On your WordPress website, install and enable the downloaded HelSup extension or product package, then confirm that it appears in the relevant HelSup settings area.
Create or select a bot
Use BotFather to create the support bot or select an existing bot whose incoming customer conversations should be handled in HelSup.
Activate the free channel
Enable Telegram in HelSup and create a connection for the intended bot within the free package connection and resource limits.
Enter bot credentials
Add the Bot API token and configure the webhook secret used to authenticate update delivery to HelSup.
Register the webhook
Set the HelSup HTTPS callback for the bot and confirm that Telegram can deliver supported updates to webhook.receive.
Test text and contact context
Send a new bot message, verify the HelSup conversation and available profile or resolved contact context, then send a text reply.
Recommended first workflow
Connect one test bot, receive a new text update, inspect the resolved contact and conversation metadata and send a reply. Then test a small image and document in both directions before publishing the bot as a support channel.
FEATURES
Everything included in this product.
Capabilities declared by this product package and presented within its supported HelSup surfaces.
inbound_messages
Receive supported new customer messages through official Telegram bot updates.
outbound_messages
Send supported responses from HelSup through the connected Telegram bot.
message.receive
Convert a supported Bot API update into HelSup channel activity.
message.send
Send a supported text message to the active bot conversation.
attachments
A declared capability included in this product package.
attachment.receive
Receive supported media attached to an inbound Telegram bot update.
attachment.send
Send a supported attachment through the connected bot conversation.
webhooks
A declared capability included in this product package.
webhook.receive
Accept authenticated Telegram Bot API updates at the configured endpoint.
customer_profile
Present available Telegram customer context on HelSup support surfaces.
profile.read
Read supported profile fields supplied with the bot interaction.
conversation.receive
Create or update a HelSup conversation from supported Telegram activity.
contact.resolve
Match available Telegram identity data to the appropriate HelSup contact context.
conversation_metadata
Retain supported Telegram identifiers and context used by the conversation.
images
Handle supported image media in the declared inbound and outbound attachment flow.
documents
Handle supported document files in the declared inbound and outbound attachment flow.
Version 1.0.0
Published product information, compatibility and package access remain connected to your HelSup customer account.
Detailed release notes will appear here when supplied by the publisher.Be the first to review
There are no published reviews for this product yet. Feedback is accepted from customers so product discussions stay useful and accountable.
Share product feedback →channel · v1.0.0
Telegram
FreeOfficial Telegram Bot API channel: inbound webhook, outbound send, attachments.
Official Telegram Bot API channel: inbound webhook, outbound send, attachments.
Features
- inbound_messages
- outbound_messages
- message.receive
- message.send
- attachments
- attachment.receive
- attachment.send
- webhooks
- webhook.receive
- customer_profile
- profile.read
- conversation.receive
- contact.resolve
- conversation_metadata
- images
- documents
Compatibility
- min_php
- 8.0
- min_wp
- 6.0
- helsup
- 1.0.0
- package_id
- helsup.telegram