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CHANNEL · VERSION 1.0.0
Asterisk
Asterisk REST Interface (ARI) only: HTTP /ari plus /ari/events WebSocket. Not AMI. PBX → endpoint → channel. Originate/answer/hangup/hold/unhold. Queue/agent state is AMI/Queue and is not advertised. PHP-FPM cannot hold the ARI WebSocket; a worker must pump frames into generic Realtime ingest.
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WHY TEAMS CHOOSE IT
Connect supported Asterisk ARI call control to HelSup.
The channel works with ARI endpoints and the ARI event WebSocket for declared call operations, while keeping AMI queue and agent behavior explicitly outside the package.
INCLUDED IN THIS PRODUCT
- 01ARI call-control actions
- 02Persistent event ingest
- 03Recording and customer context
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v1.0.0Latest version
PRODUCT OVERVIEW
Connect supported Asterisk ARI call control to HelSup.
Asterisk REST Interface (ARI) only: HTTP /ari plus /ari/events WebSocket. Not AMI. PBX → endpoint → channel. Originate/answer/hangup/hold/unhold. Queue/agent state is AMI/Queue and is not advertised. PHP-FPM cannot hold the ARI WebSocket; a worker must pump frames into generic Realtime ingest.
Why this extension helps
The channel works with ARI endpoints and the ARI event WebSocket for declared call operations, while keeping AMI queue and agent behavior explicitly outside the package.
- ARI call-control actions
- Persistent event ingest
- Recording and customer context
Utilities and operational scope
No package widget is declared for this product. The overview and feature list therefore avoid claiming an operational utility that is not present.
HOW TO USE ASTERISK WITH HELSUP
Operate declared ARI actions through a persistent event connection.
Get the product here, download and install it on your own WordPress website, then complete the product-specific configuration below. This free package does not require a paid activation code.
Download the package
Open the HelSup customer portal and download the package for this free product. No paid activation code is required.
Install it on your website
On your WordPress website, install and enable the downloaded HelSup extension or product package, then confirm that it appears in the relevant HelSup settings area.
Confirm ARI availability
Verify access to HTTP /ari and /ari/events on the intended Asterisk deployment. Do not substitute AMI credentials or queue events for the ARI connection.
Configure credentials
Enter the Asterisk credentials required by the adapter and restrict them to the ARI resources and actions needed by the declared call flow.
Start the event worker
Run a persistent worker for /ari/events and forward frames into HelSup Realtime ingest. A PHP-FPM request is not a durable WebSocket process.
Verify call reception
Place a controlled inbound call and confirm that call.receive, call.status and conversation.receive are represented in HelSup from the ARI event stream.
Test supported controls
Exercise originate, answer, hangup, hold and resume only where the connected ARI application and endpoint permit those declared actions.
Recommended first workflow
With the ARI worker running, place one controlled inbound call, confirm status events in HelSup, answer, hold, resume and hang up through the declared controls, then verify customer or conversation context without testing AMI queues.
FEATURES
Everything included in this product.
Capabilities declared by this product package and presented within its supported HelSup surfaces.
voice.call
Expose the common voice-call capability represented by the Asterisk ARI adapter.
call.receive
Receive supported inbound call events from the ARI WebSocket stream.
call.originate
Originate a call through the connected ARI application when permitted.
call.answer
Answer a supported channel through the declared ARI action.
call.hangup
Hang up a supported ARI channel through the adapter.
call.hold
Place a supported call on hold through the declared ARI operation.
call.resume
Resume a supported held call through the declared ARI operation.
call.status
Read the supported channel-state changes delivered by ARI events.
call.recording.read
Read recording information exposed by the supported ARI connection without claiming recording control.
webhooks
A declared capability included in this product package.
webhook.receive
Accept the generic inbound event payloads handled by the adapter; ARI WebSocket remains the declared live event stream.
customer_profile
Associate available caller context with the HelSup customer view.
profile.read
Read provider profile information available to the authorized ARI connection.
conversation.receive
Create or update HelSup conversation context from a supported received call event.
Version 1.0.0
Published product information, compatibility and package access remain connected to your HelSup customer account.
Detailed release notes will appear here when supplied by the publisher.Be the first to review
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Asterisk
FreeAsterisk REST Interface (ARI) only: HTTP /ari plus /ari/events WebSocket. Not AMI. PBX → endpoint → channel. Originate/answer/hangup/hold/unhold. Queue/agent state is AMI/Queue and is not advertised. PHP-FPM cannot hold the ARI WebSocket; a worker must pump frames into generic Realtime ingest.
Asterisk REST Interface (ARI) only: HTTP /ari plus /ari/events WebSocket. Not AMI. PBX → endpoint → channel. Originate/answer/hangup/hold/unhold. Queue/agent state is AMI/Queue and is not advertised. PHP-FPM cannot hold the ARI WebSocket; a worker must pump frames into generic Realtime ingest.
Features
- voice.call
- call.receive
- call.originate
- call.answer
- call.hangup
- call.hold
- call.resume
- call.status
- call.recording.read
- webhooks
- webhook.receive
- customer_profile
- profile.read
- conversation.receive
Compatibility
- min_php
- 8.0
- min_wp
- 6.0
- helsup
- 1.0.0
- package_id
- helsup.asterisk