Getting started
Set the support identity, choose optional email and business hours, enable knowledge or chat when ready, then create the first ticket.
Start with support →HelSup resource center
Learn, configure and keep support moving.
A practical path from first setup to confident daily use: workspace identity, tickets, knowledge, AI, integrations, customization, releases and customer access.
⌕Search HelSup resources⌘ K
01Getting startedIdentity, mailbox, hours and first ticket→
02Configure and customizeKnowledge, chatbox, themes and experience→
03Integrate and troubleshootConnections, logs, releases and updates→
A useful route through the product
Learn → configure → build.
Choose the next step that matches where your team is today. Each destination points to an existing HelSup surface, portal or product area.
Knowledge and self-service
Organize public articles, search content, collect feedback and let ticket suggestions point customers and agents toward the right answer.
Open help center →AI and automation
Understand Copilot, retrieval and the WHEN → IF → THEN builder, including the controls that keep people in charge of action.
See solution patterns →Integrations and releases
Review connector health, webhook logs, release channels, packages and activation steps before you roll a change to a customer site.
Read integration path →Customize the experience
Use presets, tokens, light/dark mode, custom CSS and Experience Builder to create a consistent customer-facing workspace.
Explore capabilities →Troubleshoot with context
Use honest health states, sanitized logs, retry information and the support portal to move from symptom to evidence-backed action.
Contact support →Keep the next step close
Good documentation should
make work lighter.
Open the customer portal for your products, tickets, downloads and update notices in one place.